'98 On-Line Monetary Transactions Questionnaire

1. Have you conducted a monetary transaction on-line (i.e. paying bills, banking, purchasing a product or service, gaming)?
[ ] yes
[ ] no

2. If yes, have you (check all that apply):
[ ] paid a bill
[ ] utilized on-line banking services
[ ] purchased a product or service
[ ] played a game (which required/resulted in a monetary transaction)

3. Questions 3 through 10 are in regards to purchases (see the definition in the intro): Have you ever been solicited to purchase on-line via email?
[ ] yes
[ ] no

4. Have you ever been solicited to purchase on-line via a web site?
[ ] yes
[ ] no

5. IF YES TO QUESTION #1: What have you bought on-line? (check all that apply)
[ ] big ticket items (automobiles, etc.)
[ ] computer hardware/software
[ ] consumer electronic items (stereos, tv's, vcr's)
[ ] personal items (clothing, jewelry, etc.)
[ ] perishables (food, drink, etc.)
[ ] leisure items (books, games, toys, etc.)
[ ] travel items (airline tickets, hotel accommodations, etc.)
[ ] office equipment (phone, copier, fax, etc.)
[ ] household items
[ ] stocks/securities
[ ] other (please specify): ________________________________

6. If you've purchased on-line, was it (check all that apply):
[ ] via an email solicitation with the purchase taking place by email
[ ] via email with the purchase taking place over the phone or by fax
[ ] via a web page solicitation with the purchase taking place on the page
[ ] via a web page with the transaction happening ove the phone or by fax
[ ] haven't purchased on-line
[ ] other (please specify): ________________________________

7. If you've purchased on-line, what prompted you to do so? (check all
that apply)
[ ] convenience
[ ] better deals
[ ] unique items - not available elsewhere
[ ] takes less time
[ ] more selections
[ ] access to international goods
[ ] haven't purchased on-line
[ ] other (please specify): ________________________________

8. If you've purchased on-line, was it (check all that apply):
[ ] a name brand item
[ ] a specialty item
[ ] prompted from the manufacturer/service provider
[ ] prompted from a specialty or boutique site
[ ] prompted from classified ads or use-groups
[ ] other (please specify): ________________________________

9. If you haven't purchased anything on-line, why not?
[ ] haven't "shopped" on-line
[ ] haven't been solicited or visited a site where it's available
[ ] don't trust internet security
[ ] don't trust or know the companies making the offers
[ ] not my style (I don't by catalog)
[ ] takes too much time
[ ] poor resolution of graphics (can't see what I'm buying)
[ ] other (please specify): ________________________________

10. How interested are you in purchasing on-line?
[ ] very interested
[ ] somewhat interested
[ ] not interested

11. Questions 11 through 14 are in regards to transactions (see the
definition in the intro): To your knowledge, do your local utility
companies and area banks or brokerages offer on-line transactions? (check
those that do)
[ ] utility companies
[ ] banks
[ ] brokerages

12. If you've conducted an on-line transaction, what prompted you to do so?
(check all that apply)
[ ] convenience
[ ] discount
[ ] time savings
[ ] other (please specify): ________________________________

13. If you haven't conducted an on-line transaction, why not? (check all
that apply)
[ ] haven't been given the opportunity
[ ] don't trust internet security
[ ] prefer cash transactions
[ ] I am comfortable doing it via traditional methods
[ ] other (please specify): ________________________________

14. What would prompt you to use on-line transactions in the future?
(check all that apply)
[ ] availability
[ ] unbreakable internet security
[ ] anonymity
[ ] if I spent more time on-line
[ ] if transactions took less time on-line
[ ] other (please specify): ________________________________

15. How likely is it that on-line shopping will become a way of life?
[ ] very likely
[ ] somewhat likely
[ ] not likely

16. How likely is it that on-line transactions will become a way of life?
[ ] very likely
[ ] somewhat likely
[ ] not likely

17. When do you think on-line shopping and on-line transactions will become
more prevalent?
[ ] they're very prevalent now
[ ] in the next 6 months
[ ] 6 months to a year
[ ] one to two years
[ ] two to three years
[ ] more than three years from now

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