Consumer Opinions
of Y2K
- How familiar are you with the Y2K problem? (check only one)
[] Very familiar (you know what has caused it and its potential affects)
[] Somewhat familiar (you’ve read a thing or two and have a general
idea of what’s going on)
[] Neither familiar nor unfamiliar
[] Somewhat unfamiliar (you’ve heard about it, but that’s all)
[] Very unfamiliar (you know nothing about it)
- When thinking of the potential affects of Y2K, are you: (check only
one)
[] Very optimistic (everything will be fine)
[] somewhat optimistic (things might go a little crazy, but generally,
everything will be fine)
[] neutral
[] Somewhat pessimistic (we’re looking at tough times ahead)
[] Very pessimistic (no one gets it, things are bad!)
- Would you describe your primary banking relationship as being with
(please check one):
[] A large national/international bank
[] A regional bank
[] A local/single city bank
[] Don’t currently have a banking relationship
- With your bank(s), do you have (check all that apply)
[] A personal account
[] A business account
- Do you believe Y2K will directly affect your bank(s)? (check only
one)
[] Yes
[] No
[] Don’t know
- If yes to Q5 above, do you believe Y2K-relating affects will be: (check
only one)
[] Short-term (a few days to a few weeks)
[] Moderate-term (a few weeks to six months)
[] Long-term (six months to a year)
[] Don’t know
- If yes to Q5 above, do you think Y2K will affect: (check all that
apply)
[] Your banks administrative functions (loss of records, communications
problems, etc.)
[] The security of your money on deposit
[] Information regarding loans, credit cards and other depts
[] None of the above
- If you feel your money may not be secure in the advent of Y2K, which
of the following statements describe your thoughts/actions: (check all
that apply)
[] The FDIC will cover my accounts against Y2K-related loss
[] I will compile complete paper records of all accounts prior to Jan
1, 2000
[] I will withdraw extra cash prior to January 1, 2000 in preparation
for possible problems
[] I will withdraw most or all funds on deposit in preparation for possible
Y2K-related problems
[] none of the above
- Have you made or would you make any changes in banking relationships
based on potential Y2K problems?
[] Yes, I have moved my account to a bank with solid Y2K compliance
[] Yes, I would move my account if I found a bank with solid Y2K compliance
[] No, I won’t move my account in Y2K preparation
- Is your bank providing information on its Y2K preparedness?
[] yes
[] no
- Would you describe your bank(s)’ communication with you about its
level of Y2K preparedness to be:
[] Satisfactory
[] Unsatisfactory
- Do you believe the banking industry is being forthcoming about its
level of preparedness for the year 2000-date change and the effect of
the date change on the financial services industry?
[] yes
[] no
- Which of the following have you considered regarding potential Y2K
problems: (check all that apply)
[] availability of funds on deposit with banks, savings and loans, and
securities firms
[] availability of 401K, IRA and other retirement accounts
[] use of credit cards (they might not work, the companies might lose
information about you, your account might vanish, etc.)
[] use of personal computers (they might not work)
[] use of personal care and appliances items that have microprocessors
in their designs
[] travel safety (traffic lights might not work, airline instrumentation
and tracking devices might not work, etc.)
[] utility availability (power, water, telephone, etc.)
[] Internet use thanks for your help.
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